Company Name: Lets Go Technologies Ltd
Location: Arusha, Tanzania
Lets Go (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all users, including passengers, drivers, and visitors of our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Lets Go mobile application and related services.
1. Information We Collect
We collect information to provide safe, efficient, and reliable transport services.
1.1 Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- National ID or driver’s license (for drivers)
1.2 Location Data
- Real-time GPS location during trips
- Pickup and drop-off locations
- Trip routes and history
1.3 Payment Information
- Mobile money details (e.g., M-Pesa, Airtel Money, Tigo Pesa)
- Transaction history
1.4 Device & Usage Data
- Device type and operating system
- IP address
- App usage logs and interactions
1.5 Communications
- Messages or calls made through the app
- Customer support interactions
2. How We Use Your Information
We use your data to operate, improve, and secure our services.
- To connect passengers with drivers
- To provide real-time ride tracking and navigation
- To process payments and transactions
- To enhance safety through monitoring and incident response
- To communicate important updates and support messages
- To detect and prevent fraud, abuse, or unsafe behavior
- To improve app performance and user experience
3. Sharing of Information
We only share your information when necessary.
- Between users: Passenger and driver details (name, rating, vehicle info) are shared during a trip
- Service providers: Payment processors and cloud hosting providers
- Legal authorities: When required by law or to protect safety and rights
- Emergency situations: With emergency contacts or authorities during SOS events
We do not sell your personal data to third parties.
4. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Trip and transaction records may be stored for a longer period for safety and regulatory purposes.
5. Data Security
We implement strong security measures to protect your data:
- Encrypted data transmission (HTTPS/SSL)
- Secure servers and restricted access
- Regular system monitoring and updates
However, no system is completely secure, and we encourage users to protect their accounts.
6. Your Rights and Choices
You have control over your data.
- Access and update your profile information
- Request deletion of your account
- Opt out of promotional communications
- Control location permissions through your device settings
Requests can be made by contacting us at the details below.
7. Location & Safety Features
Lets Go uses location data to enhance safety.
- Trips are tracked in real time
- Users can share trip details with trusted contacts
- SOS features may share your location during emergencies
This data is critical for providing safe transport services.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Third-Party Services
Our app may integrate with third-party services (e.g., payment gateways). These providers have their own privacy policies, and we recommend reviewing them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of the service indicates acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: